| Gas & Electricity Q&A
If you're new to switching, here are the answers to common questions about switching.
How much could I save by switching?
A significant amount of money – up to £325 a year, especially if you have never switched before. What's more switching is free.
What do I switch? Do I need a new meter?
No. Your new supplier will continue to use exactly the same wires, pipes and meters as you currently use. Your new supplier will also contact your existing supplier to arrange the transfer of your supply. The only change you will notice is the company name at the top of your bill and a reduction in your bills.
I don't have time for form filling. How long will it take to switch?
Switching online is with Yahoo is quick and easy with minimum form filling.
You just:
- Tell us your current suppliers, how much you currently pay or the energy you use and how you want to pay.
- Compare the plans available.
- Pick the plan you want to switch to and give your contact and bank details (bank details only required if you've chosen to pay by Direct Debit).
- Your new supplier will then be sent your details and will set up your new account. They'll also tell your old supplier you're switching.
- Give your meter reading when requested to both suppliers .
The whole process should take between 28 to 45 days.
How do I know if a supplier is reliable?
Our comparison and switching service has a customer rating for each supplier, which is updated every six months, by an independent survey.
You see how satisfied customers are with their supplier's billing, customer service and value for money. You can also read customer reviews on each supplier, sorted by satisfaction level.
What are online plans?
There are two types of online plans.
1) Sign online plans are plans that are only available to customers through switching services such as Yahoo's energy service. You'll still receive paper bills.
2) Online plans are plans where you won't receive paper bills, but need to check your bills and manage your account online. As the running cost of these plans tends to be lower for the supplier, they are often offer discounted rates to customers.
What do I do if I have a gas leak or power cut after I've switched?
It makes no difference which company you have switched to or from; the same emergency procedures apply. Your new electricity supplier will give you a 24 hour emergency help number, which you should phone if you think there is a supply or safety problem. Transco is responsible for handling all gas emergencies within the UK . The freephone number for Transco is 0800 111 999.
Can I switch from Economy 7?
Yes but it will mean switching your meter first. You need to contact your current supplier to arrange this, who may charge you for this service. Once you have changed meter, you can then compare deals and make the switch.
Switch now
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