Tuesday May 13, 03:45 PM
Heathrow airport managing director Mark Bullock to step down UPDATE
(recasts with BAA statement)
LONDON (Thomson Financial) - Heathrow airport's managing director Mark Bullock is to step down, airport operator BAA Ltd said.
BAA, owned by Spanish construction group Grupo Ferrovial SA
(Madrid: FER.MC - news) ., said in a statement that Bullock had chosen to leave his job as the airport's managing director due to a change in the role of managing director, part of a structural overhaul by chief executive Colin Matthews.
Bullock oversaw the opening of the 4.3 billion pounds Terminal 5, whose launch in late March was marred by problems with baggage systems that caused the cancellation of hundreds of flights and left thousands of bags unclaimed.
Mike Brown, currently chief operating officer at London Underground, will replace Bullock and will join BAA in September.
Matthews said he was grateful for Bullock's efforts, saying he had made 'a significant contribution to BAA and to Heathrow Airport in particular and has led the airport through a particularly challenging period'.
'I now look forward to working with Mike Brown and his team as we continue driving passenger service standards across the airport and focus on the important work to transform the facilities we provide for passengers and airlines,' Matthews said.
'Mike joins BAA with a strong background in senior operational and customer service roles in a regulated and challenging environment and I know he is looking forward to the important role he will play at Heathrow.'
British Airways Plc., which operates from Terminal 5, said last month that two of its top executives - operations director Gareth Kirkwood and customer service director David Noyes - were leaving the airline following the problems at T5.
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