Fans who bought tickets for Michael Jackson's London concerts have been told they can have a full refund - or instead receive their actual ticket as a souvenir.
Around 750,000 fans paid between £50 and £150 for tickets to the shows at the O2 arena, which were due to begin on July 13 and continue until next year.
Los Angeles-based concert promoters AEG Live said in a statement that all those who bought tickets through an authorised seller would be entitled to a refund
of the cost of their ticket, and service charges.
AEG Live said details would be provided at the website www.MichaelJacksonLive.com from Wednesday.
Announcing the refunds, Randy Phillips, president of AEG Live, said: "The world lost a kind soul who just happened to be the greatest entertainer the world has ever known.
"Since he loved his fans in life, it is incumbent upon us to treat them with the same reverence and respect after his death."
However, having to make a choice between a refund and a keepsake ticket has angered some Jackson fans.
"I would very much like to receive my ticket, and I will be happy to pay, let's say £20 (which is a lot for a piece of paper, but remember, I lost the money for my airplane ticket also, as many of us did)," one fan, Iris, told Sky News in an email.
"I find AEG shameless and showing a lack of respect for MJ and mostly his fans, for charging £75.
"I am appalled and very sad," wrote Iris, adding that she was still grieving for the star.
Ticket-holders will have until August 14 to apply if they wish to swap their paper tickets for a collectable concert pass in lieu of a refund.
The passes come in eight different colours and feature a dancing hologram, which AEG said was "inspired and designed by Michael Jackson".
Meanwhile, auction website eBay, where tickets had fetched prices of up to £1,300, has already said that fans who had bought seats for the shows online would receive a refund.
Along with subsidiary PayPal, eBay has extended its buyer protection scheme to ensure ticket buyers get their money back and sellers are refunded their sales commission.
In an attempt to claw back some of the lost concert revenue, AEG is reportedly planning to release footage filmed at the star's last rehearsal on a special DVD.
The promoters would not comment on the claim, but did release still images of Jackson practising at the Staples Centre in Los Angeles just a day before his death.
Jackson appears thin in the pictures, but otherwise much like his typical singing and dancing self.
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