Thursday July 5, 09:05 AM
BT increases its call charges to mobiles by up to 150%
By Mike Collins
BT (LSE: BT-A.L - news) has changed its charging structure by abolishing its weekend prices for calls made to mobiles and hitting customers with daytime and evening rates only.
The change will cost customers up to 150% for daytime weekend
calls and evening weekend calls will go up 50%.
The price hikes outstrip the less significant cuts of 4% and 6.25% made to daytime and evening calls to mobiles and are widely predicted to add fuel to the fire surrounding BT’s pricing policy.
BT’s decision comes less than six months after watchdog Ofcom ruled that wholesale connection charges to mobiles should be reduced.
One industry insider said: “This is a really bad increase to lumber on to BT’s customers, especially after the regulator told it to reduce the cost of calls to mobiles.
“Customers should ask the regulator to investigate this properly. The small cuts it has made do not come anywhere near to satisfying Ofcom’s demands, and the increases come on top of a doubling of its ’set-up fee’.”
Mike Busby, a BT customer, said: “I may well switch suppliers for my landline phone because of this. BT is told to do one thing by the regulator but then goes and does the complete opposite.
“I’m far from happy about the situation.”
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